La Energía y sus Protagonistas

EDEA (Empresa Distribuidora de Energía Atlántica) is one of the three electricity distribution companies in the Province of Buenos Aires emerged from the privatization of the provincially owned ESEBA. The company’s Commercial operations began on 2 June 1997.

EDEA serves directly 17 towns in the Province of Buenos Aires, counting among its customers 35 electric cooperatives in charge of power distribution in various towns of the province.

EDEA is a subsidiary of Inversora Eléctrica de Buenos Aires (IEBA), owned by Grupo Cammuzi, constituted by Italian Capital, with a 90% shareholding. The remaining 10% corresponds to the Employee Stock Ownership Participation Program.

Investments in support of regional growth

The investments made in the last ten years amounted to 200 million Argentine pesos, distributed in works aimed at improving operation and customer service

Two transformer stations were built in the Mar del Plata High Voltage System, increasing the installed capacity by 60%, since the beginning of activities.

Additionally, a 132 kV transformers station has been commissioned in Las Toninas increasing the power offer from 30 to 50% in the area of Mar de Ajo and San Clemente del Tuyú.

More than eight transformer substations were built each month in the low voltage system also tripling the kilometers of overhead ABC lines.

Noteworthy among the engineering projects are the Telecommand system and the Georeferential Information System (GIS), completing the investments: the new customer service phone system, the new customer service centers, and the renovation of the vehicle fleet.

In addition to that, a modern web page, which has cut down the number of claims to the provincial regulator by 50%, is now available with multiple options for transactions and enquiries.

Environmental Management and Social Responsability

The implementation of management processes, aimed at increasing customer satisfaction, defined a new extent for the quality of service reflected in the certification of the ISO 9001 standard.

EDEA has become the first electric distribution company in the province of Buenos Aires to be considered “PCB free” in compliance with national regulations and long before the 2009 dead line.

The ISO 14001 standard was certified at the end of 2006 for the developments in environmental care .

Adhesion to the Global Pact: The commitment assumed by the company towards the entire community in social terms is also reflec-ted by its adhesions to the principles of the Global Pact, promoted by the United Nations Development Program.

Noteworthy is also the fact that, as from the second half of 2004, the company has started the printing and distribution of bills in the Braille System.

In addition to that, and in cooperation with professionals from the School of Architecture of Mar del Plata, a housing Project was carried out for people at risk, providing them with safe electrical installations. What’s more, campaigns for the prevention of accidents and the care of the environment are being developed in municipal, provincial and private schools by means of theatre plays already attended by almost 100 thousand children.

Customer Satisfaction

Last May, the provincial regulator (OCEBA) (Organismo de Control Provincial) entrusted the Technological National University of La Plata the conduction of a survey to find out the level of satisfaction of EDEA’s customers. The results showed that 74% of customers were satisfied or very satisfied with the service rendered by the company. Moreover, the project shows that “over 65% of surveyed people see EDEA as an honest, serious and transpa-rent company”

EDEA (Empresa Distribuidora de Energía Atlántica) es una de las tres distribuidoras de electricidad del interior de la Provincia de Buenos Aires creadas a partir de la privatización de la provincial ESEBA. Inició sus operaciones comerciales el 2 de junio de 1997. Presta servicio en forma directa en 17 localidades del interior de la Provincia de Buenos Aires, contándose entre sus clientes 35 cooperativas eléctricas que tienen a su cargo la distribución de energía en distintas localidades bonaerenses. EDEA es controlada por la Inversora Eléctrica de Buenos Aires (IEBA), propiedad del Grupo Camuzzi, empresa de capitales italianos, con una participación accionaria del 90 por ciento. El 10 por ciento restante corresponde al Programa de Participación Accionaria del Personal. Inversiones para dar respuesta al crecimiento de la región Las inversiones realizadas en estos diez años de gestión alcanzan los 200 millones de pesos, distribuidos en obras destinadas a mejorar el servicio y la atención de nuestros clientes. En el sistema de Alta Tensión, en Mar del Plata, se construyeron dos estaciones transformadoras, aumentándose la potencia instalada en un 60%, desde el inicio de las actividades en junio de 1997. También se habilitó una estación transformadora de 132 kV en la localidad de Las Toninas, lo cual permitió un incremento de entre el 30% y el 50% de la oferta de potencia en el área comprendida por Mar de Ajó y San Clemente del Tuyú. En el sistema de baja tensión se construyeron más de ocho subestaciones de transformación por mes y se triplicaron los kilómetros instalados de líneas aéreas de preensamblado. De las obras de ingeniería se destacan el Sistema de Telecontrol y el Sistema de Información Geo-Referenciada (GIS), completando las inversiones el moderno sistema de atención telefónica, los nuevos centros de atención al cliente y la renovación de la flota de automotores. Por otra parte, se habilitó una moderna página web, con múltiples variantes para la realización de trámites y consultas, que contribuyó a disminuir en un 50% el número de reclamos ante el organismo de control provincial. Gestión ambiental y responsabilidad social Marcando una nueva instancia en la calidad de sus servicios, se establecieron procesos de gestión dirigidos a aumentar el grado de satisfacción de nuestros clientes, lo cual se vio reflejado en la certificación de la Norma ISO 9001. Consecuentemente, EDEA se convirtió en la primera distribuidora eléctrica de la provincia de Buenos Aires en alcanzar el rango “libre de PCB”, de acuerdo con la normativa nacional, mucho antes de los plazos legales, fijados para finales del año 2009. A finales del 2006, en el marco del trabajo realizado en materia de cuidado medioambiental, se logró la certificación de la norma ISO 14001. Adhesión al Pacto Global: El compromiso que la Compañía ha asumido con toda la comunidad en materia social se ve reflejado también en la adhesión a los principios del Pacto Global, impulsado por el Programa de las Naciones Unidas para el Desarrollo. También cabe destacar, que a partir de la segunda mitad del año 2004, la empresa comenzó la impresión y distribución de facturas en Sistema Braille. En tanto, junto a profesionales de la Facultad de Arquitectura de Mar del Plata, se llevó adelante el proyecto de construcción de viviendas de emergencia para personas en estado de riesgo habitacional, dotándolas de instalaciones eléctricas seguras. Asimismo continúan desarrollándose campañas de prevención de accidentes y cuidado ambiental en las escuelas municipales, provinciales y privadas, presentando distintas obras de teatro, que ya han sido vistas por casi 100 mil chicos. Satisfacción de nuestros clientes El pasado mes de mayo, el Organismo de Control Provincial (OCEBA) encargó a la Universidad Tecnológica Nacional de La Plata una encuesta para conocer el grado de satisfacción de los clientes de EDEA, la cual arrojó como resultado que el 74% por ciento de sus clientes están satisfechos o muy satisfechos con el servicio que presta la compañía”. Asimismo, el trabajo indica que “más del 65 % de las personas encuestadas ven en EDEA a una empresa honesta, seria y transparente”.	EDEA (Empresa Distribuidora de Energía Atlántica) is one of the three electricity distribution companies in the Province of Buenos Aires emerged from the privatization of the provincially owned ESEBA. The company’s Commercial operations began on 2 June 1997. EDEA serves directly 17 towns in the Province of Buenos Aires, counting among its customers 35 electric cooperatives in charge of power distribution in various towns of the province. EDEA is a subsidiary of Inversora Eléctrica de Buenos Aires (IEBA), owned by Grupo Cammuzi, constituted by Italian Capital, with a 90% shareholding. The remaining 10% corresponds to the Employee Stock Ownership Participation Program. Investments in support of regional growth The investments made in the last ten years amounted to 200 million Argentine pesos, distributed in works aimed at improving operation and customer service Two transformer stations were built in the Mar del Plata High Voltage System, increasing the installed capacity by 60%, since the beginning of activities. Additionally, a 132 kV transformers station has been commissioned in Las Toninas increasing the power offer from 30 to 50% in the area of Mar de Ajo and San Clemente del Tuyú. More than eight transformer substations were built each month in the low voltage system also tripling the kilometers of overhead ABC lines. Noteworthy among the engineering projects are the Telecommand system and the Georeferential Information System (GIS), completing the investments: the new customer service phone system, the new customer service centers, and the renovation of the vehicle fleet. In addition to that, a modern web page, which has cut down the number of claims to the provincial regulator by 50%, is now available with multiple options for transactions and enquiries. Environmental Management and Social Responsability The implementation of management processes, aimed at increasing customer satisfaction, defined a new extent for the quality of service reflected in the certification of the ISO 9001 standard. EDEA has become the first electric distribution company in the province of Buenos Aires to be considered “PCB free” in compliance with national regulations and long before the 2009 dead line. The ISO 14001 standard was certified at the end of 2006 for the developments in environmental care . Adhesion to the Global Pact: The commitment assumed by the company towards the entire community in social terms is also reflec-ted by its adhesions to the principles of the Global Pact, promoted by the United Nations Development Program. Noteworthy is also the fact that, as from the second half of 2004, the company has started the printing and distribution of bills in the Braille System. In addition to that, and in cooperation with professionals from the School of Architecture of Mar del Plata, a housing Project was carried out for people at risk, providing them with safe electrical installations. What’s more, campaigns for the prevention of accidents and the care of the environment are being developed in municipal, provincial and private schools by means of theatre plays already attended by almost 100 thousand children. Customer Satisfaction Last May, the provincial regulator (OCEBA) (Organismo de Control Provincial) entrusted the Technological National University of La Plata the conduction of a survey to find out the level of satisfaction of EDEA’s customers. The results showed that 74% of customers were satisfied or very satisfied with the service rendered by the company. Moreover, the project shows that “over 65% of surveyed people see EDEA as an honest, serious and transpa-rent company”
Gerente General de EDEA - Juan Jose Mitjans - EDEA´s General Manager
El Ing. Juan José Mitjans es Gerente General y Director de EDEA desde el año 2000. Es Ingeniero Naval y Mecánico, egresado de la Facultad de Ingeniería de Universidad de Buenos Aires PAD 1998 – IAE Trabaja en el Grupo Camuzzi desde hace 16 años. Entre 1994 y 2000 se desempeñó como Gerente General de Hidroeléctrica Ameghino, Central Termoeléctrica Piedra Buena y Central Termoeléctrica Energía del Sur. Presidente de la empresa de transporte de energía TRANSPA entre los años 1997 y 2000. Entre 1991 y 1997 participó con distintas responsabilidades en las privatizaciones de Gas del Estado y diferentes empresas del sector eléctrico. Actualmente también se desempeña como Director de CAMMESA, cargo que ya había ocupado en el período 1998/1999.	He graduated as a Naval and Mechanical Engineer from the School of Engineering. University of Buenos Aires PAD 1998 – IAE. He has been working for Grupo Camuzzi for fourteen years. Between 1994 and 2000 he was General Manager for Hidroeléctrica Ameghino, Central Termoeléctrica Piedra Buena and Central Termoeléctrica Energía del Sur. President of the energy transmission company TRANSPA between 1997 and 2000. Between 1991 and 1997 he participated, from various positions of responsibility, in the privatization of Gas del Estado and of a number of companies from the electrical sector. Currently, he is also a Director of CAMMESA, post he formerly occupied during the period 1998/1999
Satisfacción de clientes Gerente General de EDEA - Juan Jose Mitjans - EDEA´s General Manager

www.edea.com.ar